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We ship orders usually within 2 business days.

We do not ship on weekends or major holidays. If you order over a Holiday or weekend, your order will be shipped the next available business day.

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number.

Once your order is in transit, you should receive it within 1-2 business days within the UAE and 2-4 business days outside of the UAE.

Customer can track their order by contacting the courier company directly and providing tracking number provided.

In rare circumstances there can be delays from customs in imported country. Unfortunately Pro Beauty Group has no control over these delays and customer is to reach out to the courier directly to follow up.

All international orders (outside of UAE) are subject to VAT and customs duty fees as defined by the country of import.

Unfortunately, we are unable to share what these charges could be as duties will be determined by the country of import upon arrival of your order and are based on product value. These fees are not included in your order and/or shipping total. You will be contacted by the courier directly if you need to pay customs.

You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied. 

Pro Beauty Group is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.