FOR PROFESSIONALS ONLY! FAST DELIVERY AVAILABLE ACROSS THE MIDDLE EAST!

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FAQs

We are open Sunday through Thursday, 10am to 6pm, and Saturday 10am to 2pm. Fridays we are closed.

Our office is in JLT in Dubai

We have an online shop, www.probeautygroup.com, where beauty professionals can purchase product.

The majority of product, yes. If you would like to purchase certain Yumi Lash & Brow products you do need to be certified in Yumi Lashes & Brows.

We have trainers across the Middle East that can help you with that. They all offer trainings where you can receive your certificate the day of training. Just contact us via email info@probeautygroup.com or whatsapp +971 52 746 9506 and we will direct you to a trainer nearest you.

Yes, we also have trainers across the Middle East who can help with this. Just contact us and we can direct you to the trainer nearest you.

All trainers have courses every month. We recommend that once we send you their information that you contact them as soon as possible due to the high demand and how quickly spaces fill up.

Yes, if you do not want to purchase from our online shop you can email, call, or whatsapp us and place your order.

Yes, we use a courier service for deliveries across the Middle East. Orders are shipped same day if placed before 3pm.

Yes, if you prefer to pick up instead of have your order delivered you can do that. Just contact us in advance and schedule a time to come pick up from our JLT location.

Our prices are specifically priced out for professional salons. We can guarantee that these are the best prices you will receive. However, we do have a Sales section and a Clearance section on our website where certain items are discounted. We also send out Newsletters every month with different deals.

By creating an account on our website, you will have the option to sign up for our monthly newsletter.

Depending on where you are located. In the UAE it’s next day delivery. Outside the UAE to the other GCC countries it can take 3-5 days, but it depends on how quickly your order passes through Customs.

The shipping fee is automatically calculated at checkout. There are several factors to determine this fee, ie. weight & dimensions of package, and location of delivery.

We accept Mastercard and Visa cards. We also accept payments via bank transfer. With bank transfers we prepare your order once the payment is received into our account.

We have a detailed return policy that you can view on our website page Return & Refund Policy.

Please contact us below:

Phone: +971 4 770 7584

Whatsapp: +971 52 746 9506

Email: info@probeautygroup.com or support@probeautygroup.com

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