Explore answers to common inquiries below. If you can't find what you need, reach out and expect a response within 1-2 business days.

Order process

For your convenience, multiple purchasing options are available for your selection;

1. Purchase through our website www.probeautygroup.com

2. Email - request an order form and send back to us via email at info@probeautygroup.com

3. Whatsapp - Send your order via whatsapp to +971 52 746 9506

4. Phone - Call us and place your order mentioning the item and quantity needed +971 52 746 9506

No, but you will not have access to our full range of professional products.

Creating account allows you to shop and acquire all professional products. Setting up an account also grants numerous advantages, like monitoring your order status, saving your shipping and billing details for a smooth checkout process, and enrolling in our loyalty rewards program.

To acquire the Yumi Lash Lifting & Brow Lamination 3 step solutions, training is essential. Reach out to us at info@probeautygroup.com for further details.

If your order has not been processed or shipped, changes can be made. Once the order is processed and shipped, modifications are not possible. For any requests, email info@probeautygroup.com for assistance.

Credit card and Apple Pay accepted. Installment payment is available in select countries through Tabby. Bank Transfer is available, all bank fees must be paid by customer. Cash on delivery is available for orders in the UAE.

Yes, you may return your order if the items are unopened and undamaged. Returns are accepted within 30 days of delivery. Contact us promptly at info@probeautygroup.com to start the process. Customer bears all return expenses.

Regrettably, we are unable to offer exchanges for orders outside of UAE. You will need to return your order and place a new one.

For orders in UAE, items can be exchanged.

We provide a 1 year warranty for our Glow Smart Microneedling Pen and LED Light Therapy Mask. In the unlikely event that an issue arises with your Microneedling Pen or LED Light Therapy Mask, cease use immediately and reach out to us at info@probeautygroup.com. Kindly detail the problem and include a video demonstrating the issue for better assistance.

Upon receipt of detailed information, further instructions will be provided with the aim of resolving all issues promptly.


We ship to all GCC countries as well as Egypt, Lebanon and some other surrounding countries. To check if we can ship to you please email us at info@probeautygroup.com. Ensure clearance by checking import rules with your customs, and we'll supply the necessary documents.

Shipping costs are determined pre-checkout based on parcel weight and destination. Note: This total excludes duty fees or extra import charges.

International orders may incur customs and duty fees set by the importing country. We cannot predict or anticipate if you will encounter such charges. The importing country determines duties based on the product's value. Expect direct contact from customs or the courier if any payments are required for customs and duties.

Typically, products are shipped same day or next business day. Following shipment, a confirmation with tracking details will be emailed to you.

In the UAE, we offer same day delivery or next day delivery options.

International orders are shipped express and may take 2-3 days to reach the destination country for clearance and delivery.

Contact us

If you have additional inquiries, kindly inform us. Expect a response within 1-2 business days.

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